A Case-Study in Best Practice for
Operating System Management

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HEAnet              SAGE-IE

The XHTML slide-show (Works with OperaShow)

  1. Who we are
  2. The Good Book
  3. What we won't be talking about
  4. Introduction
    1. Trouble Ticketing
    2. Read the Manuals
    3. Self-tuition, google and mailing-lists
  5. In the Beginning there was ...
    1. Hetrogenous Network
    2. Problems this caused
    3. Example: Apache/SSH Upgrades/RedHat
    4. Requirements and upcoming Challenges
  6. Let there be light
    1. People in a room
    2. Standardise Software
    3. Standardise Hardware
  7. Wash, Rinse, Repeat
    1. HEAnet-Debian
    2. apt.heanet.ie
    3. Meta-Packaging
    4. Repeatable Install Methodology
    5. Example: name-server
    6. Example: Cork pop-pc
  8. Automation
    1. Apticron
    2. Don't be too automatic
    3. Updates, log-rotation and Backups
    4. Centralise Backups
  9. Administrative Access
    1. Managing Scale
    2. Role Account, SSH keys
    3. SecurID
    4. Serial Console
    5. Demonstration!
  10. Change Control
    1. CVS/RCS
    2. Reporting
    3. Sample Output
    4. Maintainence windows, at-risk periods and quiet-time
    5. Thank Crunchie
  11. Documentation
    1. Make your Documentation
    2. Manage your own Documentation
  12. Services
    1. Choosing and implementing Services
    2. Estimate Support Requirements
    3. Keep Familiar, Read the Manual
    4. Unique Service Names
    5. Case-Study: News-server
    6. Managing Rollouts
    7. Case-Study: E-mail
    8. Icing: Staff who can Patch
  13. Debugging
    1. Learn how to Debug
    2. Fix the root cause
    3. Fix it once
  14. Security
    1. Build Security In
    2. Ongoing Process
  15. Audits
    1. Why you need to Audit
    2. How to Audit
  16. Conclusion & Acknowledgements

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